Refund and cancellation

Last updated 19 September 2026.

Refunds

A full refund is available within 14 days of your first payment, no questions asked. Email kindelostudio@gmail.com from — or quoting — the email address used at checkout. You do not need to give a reason.

The refund goes back to the payment method you used. Depending on your bank, it typically appears within 5–10 business days. Dodo Payments, as merchant of record, issues the refund and the corresponding credit note.

After the first 14 days, the period already paid for is non-refundable. You can still cancel at any time, and you keep access for the rest of that period.

Cancellation

Cancel using the subscription management link in your invoice email, or by emailing kindelostudio@gmail.com. Cancellation takes effect at the end of the current billing period — you keep the generations you have already paid for until then, and you are not charged again.

There is no cancellation fee and no minimum term.

If the service is broken

If Kindelo is unavailable for more than 72 consecutive hours within a billing period, email us and we will refund that period pro rata, regardless of how long you have been a customer.

Before you buy

The free trial exists so that nobody has to pay to find out whether the output suits their products: 10 generations, usable on listings or replies, no card and no account required. We would rather you use it first.

Contact

kindelostudio@gmail.com — replies within two business days.